FAQS
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DOC is the application that allows communication between Patient and Doctor to support health care. You will be able to have a complete consultation with your Doctors and your interactions will be able to include diagnoses, videos, photos, images, medical prescriptions, etc., all in real time.
If the Physician is enrolled in DOC, and you bookmarked it, it will appear in the “Favorites” section. Otherwise you can locate it in two ways: the first is by typing your name or keywords (specialty) in the search bar. The second way is in the main menu, enter the area (cardiology, orthopedics, etc.) of the professional and look for it among the options.
Most of the times that Patients visit their Physician is for remotely treatable ailments. By asking the right questions, with a medical history and if necessary, with test results or video calls, it will be easier for you to diagnose the Patient through DOC. DOC is not a replacement for in-person consultations.
You can use DOC when you want to contact your doctor or other available Doctor. If your Doctor is available, you can have the virtual consultation at that time. If your Physician is not online, you can make an appointment for a scheduled visit. DOC gives you the flexibility to contact your doctor while at home, on the road, etc. In case you are looking for a Doctor, a second opinion, etc., DOC is at your service 24 hours a day, 7 days a week; the availability of each Physician is determined by him / herself.
No. The doctor can only receive messages if he/she is available. In each doctor's professional and personal information section, he/she indicates to his patients his/her availability through DOC, but the doctor must be 'active' so that the patients can contact him/her instantly. The patient can also schedule a virtual appointment if necessary. Otherwise the patient will have to find another specialist or if he/she knows the doctor, the patient can contact them in another application and ask him/her to connect via DOC.
Yes, the account creation process is quite simple. It would be ideal for each patient to tell their respective doctor so that they have a familiar option when they have a medical situation.
The physician sets his own rate, this will depend on his time practicing, the demand for his consultations, different specialties, etc.
The physician sets his consultation time in advance. Each doctor has different times.
Yes, but it would be taken as a second or third date. It would be charged that way unless doctors communicate and decide that the second or third do not have a charge.
No, but if the doctor asks for them it would be better for the patient to share these results. This would lead to to have an optimal service and the most accurate diagnosis possible.
If you need a prescription, your doctor will tell you and he/she can prescribe the medication through DOC. The delivery of prescriptions is conditioned to the regulations of each country.
If you need laboratory tests or medical imaging (X-ray, CT or MRI), your doctor will let you know and give you directions. When you have the results of your exams, share them with the doctor and consult again for their professional analysis and review. The laboratory service is subject to each country's regulations.
All those who are authorized to practice and provide their services in the country where they reside.
Yes. If the doctor is authorized by the authorities to practice in your country of residence
The camera is of great help. It allows you to see your doctor and allow him/her to potentially make a complete diagnosis, but the virtual appointment can occur without video cameras. A written conversation can be sustained as well as audio messages can be sent back and forth instead of relying on the use of video cameras.
Not necessarily. The appointments can be achieved through text messages only. Nevertheless, it is much better to use audio and video. If you or your doctor have difficulties with your audio, check to be sure that the microphones are working properly. Remember to increase the volume on your speakers as well.
When you decide to have the appointment, which is before the appointment occurs. Once the doctor closes the session, he/she can choose whether or not the appointment is charged. If the physician decides not to charge you, the charge for your consultation will be reversed, and DOC's fee for the services will remain in effect.
Yes, you can make a video call if the physician considers it necessary. This decission will be made by each doctor.
For privacy reasons, the doctor's contact information will be kept private unless the doctor decides to publish it. If you wish to be contacted by phone or mail you may write it down.
When you create your account, you provide your personal information and medical history so that the doctor can see it as soon as the consultation begins.
Yes, DOC is a communication and payment platform. It is not responsible for the content of the conversations between provider and user. DOC recommends that if you will be using a doctor from another country, that you try to talk in a correct and simple way so that both are clear of the situation.
As with face-to-face appointments, all patient-physician information is confidential and will be protected according to the standards of the law of each country. DOC has a strict data protection policy that is detailed in the application section "Terms and Conditions" "Data Policy".
Please call your country's emergency number or go to the nearest hospital.
You can always go into DOC and register the name of the doctor. DOC will send the doctor your request and the doctor will decide whether to enter the platform.
Of course. Each member of the family must have a username and password.
After each appointment, the physician will be qualified so the physician will try to provide the best possible service in order to obtain a high rating and therefore, new patients in the future.
If the doctor is not in "available" status you can schedule an appointment. The doctor can choose a "no show" or no appointment fee policy when registering with DOC.
If you schedule a face-to-face appointment for later, you can exchange contact information and talk through traditional means. Another option is to coordinate a time in the future when you will speak again and restart the communication process.
No, communication between you and your physician is private. In future versions of DOC, you will be able to make a three way call with another physician.
Yes, the patient and physician have the appointment history stored on their devices in case they want to communicate again in the future.
Enter www.doc.cr, select "Start as Patient" and there you can easily register. You can also download the App from: Google: https://play.google.com/store/apps/details?id=cr.doc.app.client Apple: https://apps.apple.com/app/id6444708488. It is important that in this registration process you complete all the sections (Medical History, etc.) because this will allow you to have a complete virtual consultation with all its functionalities in DOC.
Yes, DOC is a communication and payment platform and you can contact your physician from anywhere.
Patients can do DOC consultations, as long as the physician is in "available" status.
If required. If not, you can always schedule a virtual appointment.
Yes, the account creation process for your physician is simple. DOC is created to be the communication bridge between you and your Doctors, so you can tell them to go to www.doc.cr there they can register and make consultations virtually with you.
No, but if the physician requests them, it would be better for you to have an optimal service and the most accurate diagnosis possible.
DOC presents a reference exchange rate at the time you request the appointment with the Doctor. DOC charges your credit or debit card subject to the exchange rate of the banking system without being part of that decision.
DOC le invita a completar el formulario de Historial Médico para que su Médico tenga información relevante que le permita hacer el mejor tratamiento por doc.
Your Doctor can conclude the virtual consultation by clicking the "Finish" button that is located in the upper right corner and is colored red.
At the conclusion of the DOC consultation, a screen will appear where you can rate the consultation and the Physician who attended you from one to five stars, five being the best rating. In case the rating is three or less, it is mandatory to add comments so that the Doctors have complete feedback.
DOC has an affiliate in your country so we can answer your questions quickly and locally. For this, please contact support@doc.cr and your query will be answered as quickly as possible.
The unenrollment process is the same as for other apps, you can simply delete DOC on your cell phone
Please copy this address into your browser. Through this you will be directed to the YouTube channel where you will find very easy to follow instructions and you will be able to use DOC more easily: https://www.youtube.com/channel/UCWBhK8krXh7qGxJJ_bi9Stg
At DOC your Doctor can fill prescriptions with any product that he deems appropriate for the diagnoses that your Doctor deems appropriate to treat.
Sessions remain in effect until communication is reestablished. If it is not restored, the doctor may not charge for the consultation and you can reschedule it.
Payment for virtual consultations in DOC is via credit and debit card.
You can always schedule appointments with your doctor via DOC.
As long as the other specialist is DOC registered, you can make appointments. If you are not part of DOC, you can invite him by urging him to register at: www.doc.cr
The doctor can prescribe all the medications that the law allows.
It is the state in which the doctor is to attend virtual appointments. When the doctor enters his DOC module, he is in "Available" status and can attend virtual consultations. You can exit and return to that state from the Security section.
You can wait, reschedule the appointment or cancel it, in which case the card deposit will be refunded.
Prescriptions issued by your doctor in DOC are legal and can be dispensed by any pharmacy in the country.
DOC will notify you one day before and one hour before about your doctor`s appointments. Additionally, in your control panel you will have the information of the scheduled appointments.
Communication with the doctor is via chat, voicemail or video call. Photos and videos can be sent at any time except when you are on video call.
If possible. There are no restrictions on sending photos or videos when in Chat mode.
It is available to the extent that you decide it is.
DOC does not include electronic billing systems. In the cases where it is required, the Doctor must issue these documents from systems approved by the tax authority of his country.
DOC is a state-of-the-art application. In case your browser does not allow the correct and complete use of DOC, you should use Safari, Chrome or Firefox preferably.
You and your doctor are left with records of previous appointments which you can view at any time.
When creating the account, the basic personal information and history are completed so that your Doctor can see it at the beginning of the consultation, if you decide to make it available to your doctor. In the same way, you will be able to access the queries previously made through DOC.
In the initial version of DOC this function has not been enabled. The doctor schedules the length of appointments in advance.
Yes. In DOC your doctor can fill the prescription with the products you want, in accordance with the regulations of your country.
DOC will email you an appointment receipt with the billing information.
The physician must issue an official bill of collection in order to request insurance reimbursements.
DOC will collaborate in everything it can so that the consultation takes place at the agreed time. For this, DOC notifies the doctor and his secretary one day before and one hour before your appointment through Notifications and by email. If the Doctor cannot make the appointment, he can contact the Patient to reschedule at no additional cost to both. If the Doctor is “no show” (no show), the session is canceled, the transaction is canceled, canceling the patient`s expenses and a screen is displayed advising the patient of the “no show”. At that time, the Physician evaluation screen is also presented to the patient. The Doctor and the patient receive a notification and email indicating the “no show” situation.
DOC notifies the doctor and if he does not answer, you have the power to wait longer, reschedule the appointment or request reimbursement.
Do not hesitate to contact us at soporte@doc.cr if you need assistance or if you have any questions or doubts regarding the use of the application.
DOC is the application that allows communication between patient and doctor to support health care. Questions, diagnostics, videos, photos and images can be share in real time.
You must instruct your patient to get DOC from the stores Google: https://play.google.com/store/apps/details?id=cr.doc.app.client Apple: https://apps.apple.com/app/id6444708488. It should include your necessary personal, medical and payment information. Additionally, you must tell them to classify you as a "Favorite" by "Clicking" on the heart located at the top right of your general information, which will ensure that it is easier and faster for your patients to contact you.
As you are already signed up within DOC, your patient can locate you within the “Your Doctors” section or writing your name or key words (specialty) in the search bar. The other way is from the Main Menu, they can input your Specialty (Cardiology Gynecology, etc.) and within that group, locate and contact you directly.
Most of the time, patients visit their doctor for ailments that can be treated remotely. By asking the right questions, together with the patient’s medical history and potentially the results of exams and/or video calls, you will have the necessary information to provide the patient with a diagnostic through DOC. DOC is not a substitute to the “in person” appointments that need to take place.
You can change your status to “active” within DOC whenever you want and have time available to have the appointments with your patients. You can do take this action at your home, when travelling, etc. When you use DOC, you can exchange photographs, images, videos and texts with patients.
The physician can only receive messages when he/she is “on line”. In the personal and professional section for each doctor, you can tell patients when you will be available to have appointments through DOC but you must be “active” in order to allow your patients to connect instantly. Your patient will also be able to program a virtual appointment through DOC, when necessary.
Yes, the account creation process is quite simple. You just have to download the application from the Apple Store or Google Play, depending on the device used. Google: https://play.google.com/store/apps/details?id=cr.doc.app.client Apple: https://apps.apple.com/app/id6444708488
Each physician decides his/her own rate. We recommend you take into consideration your medical experience, the reduction in expenses that DOC allows you to have, the demand for appointments, the difference in rates per specialty, etc. In general, the virtual appointments have a lower Price than the “in person” appointments. Nevertheless, the price of the virtual appointments is up to each individual physician.
There is a minimum or maximum time per appointment. As these will be focused on minor issues, each individual appointment should not exceed one hour.
No, but if you, as their physician asks for them, we recommend you tell the patient that it would be good for them to do so. This would allow them to receive an optimal appointment and a more accurate diagnosis.
The Doctor has the possibility to charge the rate they establish in your profile or reverse this charge. DOC will execute the instruction accordingly.
When you need to send your patient a medical prescription, you can do it through DOC and this will allow your patient to obtain the medicines they require. Medical prescriptions are regulated by the laws of each country.
If your patient requires lab tests, you can send these through DOC. When your patient obtains these results, he/she can share these with you through a new appointment using DOC. The laboratory services are regulated by the laws of each country.
All of the speciallties that are authorized in each country.
The camera us of great help for you as well as for your patient. It allows you to see each other and potentially make a complete diagnosis but the virtual appointment can occur without video cameras. A written conversation can be sustained as well as audio messages can be sent back and forth instead of relying on the use of video cameras.
Not necessarily, the appointments can be achieved through text messages only. Nevertheless, it is much better to use audio and video. If you or your patient have difficulties with your audio, check to be sure that the microphones are working properly. Remember to increase the volume on your speakers as well.
When the patient decides to have the appointment, which is before the appointment occurs. Once the doctor closes the session, you can choose whether or not such a consultation is charged. If you decide not to charge the patient, the charge for your consultation will be reversed, and DOC's fee for your services will remain in effect.
Doc will be sending you your consultation report periodically. This report will indicate the appointments you had and the amount charged per consultation, based on the amount you set. Transfer charges will be subtracted from this amount. This money will be deposited into the bank account you provide.
Yes, a video call can be made if you consider it necessary, it is based on your criteria and indications to your patient.
The DOC consultation can only be initiated by patients.
Patients can contact you through DOC as long as you are placed in "available" status. Additionally, only the contact information you wish to share at DOC will be open for your patients to see.
Patients may consult you through DOC as long as you put yourself in the "available" status. Additionally, only the contact information you wish to share at DOC will be available for your patients to see.
When creating the account, the patient completes the basic personal information and history so that you can see it as soon as the consultation begins. You will also be able to access previously made consultations through DOC.
Yes, DOC is a communication and payment platform. It is not responsible for the content of the conversations between provider and user, so it recommends that if you are contacted by a patient from another country, that you try to talk in a correct and simple way so that both are clear about the situation.
As with face-to-face appointments, all patient-physician information is confidential and will be protected according to the standards of the law of each country. DOC has a strict data protection policy that is detailed in the application section "Terms and Conditions" "Data Policy".
Your patients should call their country's emergency number or go to the nearest hospital.
Of course. Each member of the family must have a username and a password.
You will be qualified at the end of each consultation so it is convenient to make sure you give the best possible service. This will help you to have more patients in the future. Being on time and having timely responses is part of that service.
If you are not in "available" status the patient will be able to schedule an appointment. You can choose the "no show" charge policy when you register at DOC.
If you schedule a face-to-face appointment for later, you can exchange contact information with your patient and talk through traditional means. Another option is for you to coordinate a time in the future when you will speak again and restart the communication process.
No, communication between you and your patient is private. In future versions of DOC, you will be able to make a three way call with another colleague.
Yes, the patient and physician have the appointment history stored on their devices in case they want to communicate again in the future.
DOC conducts intensive digital marketing campaigns. These campaigns aim to register new patients. You, your services as well as of your patients' evaluations will be visible for new patients. Recruiting new patients is related to the quality of your services and the evaluation patients give you.
Enter www.doc.cr, select "Register as a Doctor" and there you can easily enroll. It is important In this registration process, complete all the sections (stamp, signature, etc.) because this will allow you to make medical prescriptions and other DOC functionalities, complying with the regulations of your country.
At DOC you can fill prescriptions with any product that you consider appropriate for the diagnoses that you consider appropriate to treat. We are populating the DOC database with pharmaceutical products and all the corresponding information. This provides valuable information to the Doctor and Patient.
The doctor makes himself available when he logs into the DOC or the security section of the system.
Your patients will see it as available once you sign in "Login" in doc.cr once you have gone through the enrollment process. If you are not available and have activated the calendar, your patient can also reserve a space on their calendar and schedule an appointment at DOC to have the virtual consultation with you.
Only you, as a Physician, can conclude the virtual consultation by clicking the "Finish" button that is located in the upper right corner and is red.
DOC will collaborate in everything it can so that the consultation takes place at the agreed time. For this, DOC notifies the doctor and his secretary one day before and one hour before your appointment through Notifications and by email. If the Doctor cannot make the appointment, he can contact the Patient to reschedule without additional costs for both, cancel the appointment. If the Doctor is "no show" (no show), the session is canceled, the transaction is canceled, canceling the patient`s expenses and a screen is displayed advising the patient of the "no show". At that time, the Physician evaluation screen is also presented to the patient. For DOC the satisfaction of all its clients, whether patients or doctors, is of utmost importance, therefore it will always be vigilant of the punctuality and quality of services. Therefore we have decided that during the first 5 “no show” appointments the Doctor should not be penalized. After these five, the doctor is penalized with a $ 10 fine, an amount that is deducted from the payment that DOC makes periodically. The Doctor receives a notification and mail indicating that he did not show up and the associated charge, if any.
DOC does not include electronic billing systems. In the cases where it is required, the Doctor must issue these documents from systems approved by the tax authority of his country.
DOC has an affiliate in your country so we can answer your questions quickly and locally. For this, please contact support@doc.cr and your query will be answered as quickly as possible.
In the administrative section (Dashboard) of DOC, you will be able to see the queries you have made by period of time and the amount charged per query. DOC will deposit 100% of the value of these inquiries to the account that you indicate in the bank account section that you have indicated in DOC. Additionally, after each virtual consultation, a receipt of the consultation will be sent to you by mail.
The unenrollment process is the same as for other applications. You can simply delete DOC on your cell phone.
We recommend analyzing the fee that you are going to charge per consultation to your Patient according to their Specialty, experience, etc. The rate that you set is entirely your decision, however, it is important that you know that the minimum DOC charge per virtual consultation is USD $ 4.74 for donated consultations and $ 5.46 for consultations with a value less than $ 5.
Yes. In DOC you can complete the prescription with the products you want, according to the regulations of your country.
The Doctor may have two or more open consultations as long as he does not stop being in contact with any of his Patients for more than two minutes. If that happens, the Patient may feel a consultation without the focus they expect and within two minutes a notification that indicates that the Doctor is not in contact with the Patient. What you can`t do is keep two or more video calls simultaneously.
In the initial version of DOC this function has not been enabled. You can configure the duration of your virtual consultations in the "Configuration" section and it has a maximum of 1 hour
Please copy this address into your browser. Through this you will be directed to the “youtube” channel where you will find very easy to follow instructions and you will be able to use DOC more easily. The address is: https://www.youtube.com/channel/UCWBhK8krXh7qGxJJ_bi9Stg Additionally we have included a help and practice section in the system. It is located in the section represented by a question mark. "?"
In the Settings section you can synchronize the DOC calendar with your calendars (Google, Icloud, Office 365, Exchange, Outlook)
Yes, you can do it at no additional cost. The only condition is that you make at least one virtual consultation per month.
The DOC calendar is the same as any other, therefore, it is easy to use. If in doubt, in the help section there are practice modules for you to learn how to use them.
DOC is a state-of-the-art application. In case your browser does not allow the correct and complete use of DOC, we recommend using Safari or Firefox preferably.
Everything except for your banking information.
Do not hesitate to contact us at soporte@doc.cr if you need assistance or if you have any questions or doubts regarding the use of the application.
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